Shipping policy

Last Updated: January 1, 2026

Thank you for shopping with SkinPopShop. We want you to have a smooth and enjoyable shopping experience. This Shipping & Return Policy explains how we process orders, ship products, and handle returns, refunds, and damaged or incorrect items.

Shipping Policy

Order Processing

All orders are processed within 3-5 business days after your order is placed.

Orders are not processed or shipped on weekends or holidays. During promotions, sales events, or periods of unusually high order volume, processing may take a little longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Times

Estimated delivery times begin after your order has been processed and shipped.

  • Canada: Approximately 8–14 business days

  • United States: Approximately 8–14 business days

  • International: Approximately 7–21 business days

Please note that these are estimates and are not guaranteed delivery dates. Delays may occur due to weather, carrier issues, customs processing, holidays, or circumstances outside of SkinPopShop's control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location, order size, and selected shipping method.

From time to time, SkinPopShop may offer free shipping promotions. Any applicable free-shipping offer will be clearly displayed on our website.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing your tracking information, if tracking is available for your selected shipping method.

Please allow up to 48 hours for tracking information to become active after your shipping confirmation is sent.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply to resend the order.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to make changes before your order ships, but we cannot guarantee that changes can be made after an order has been processed.

Lost or Stolen Packages

SkinPopShop is not responsible for packages that are confirmed by the carrier as delivered but are subsequently lost or stolen.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, your building's mailroom, and the delivery carrier.

We will be happy to assist with contacting the carrier where possible.

Customs, Duties & International Orders

International customers may be responsible for customs duties, taxes, brokerage fees, or other charges imposed by their destination country.

These charges are not controlled by SkinPopShop and are the responsibility of the customer.

Customs delays may also affect estimated delivery times.

Contact Us

If you have questions about shipping, returns, refunds, or your order, please contact the SkinPopShop customer service team through the contact information provided on our website.

We are happy to help and appreciate your business!

Thank you for shopping with SkinPopShop.